We do not accept returns or exchanges for customized items
Due to the nature of Leather Goods, we do not accept returns or exchanges for customized items.
However we will work with you to ensure you are satisfied with your purchase for years to come.
Please contact us directly if you have any issues or concerns with your purchase.
Lifetime Guarantee
All items are guaranteed for life. This includes but is not limited to, stitching, hardware, and construction.
Items not covered:
Normal wear & tear
Fading or scratches
Damage from misuse of item
Please email us for any warranty work.
sales@thornandthisleleather.com
Include a description of the issue with your item.
Profit Sharing
A portion of proceeds from all sales go to support Shriners Hospitals for Children.
As a Mason & Shriner, I am committed to helping the Shriners Hospitals in their mission to:
Provide the highest quality care to children with neuromusculoskeletal conditions, burn injuries and other special healthcare needs within a compassionate, family-centered and collaborative care environment.
Provide for the education of physicians and other healthcare professionals.
Conduct research to discover new knowledge that improves the quality of care and quality of life of children and families. This mission is carried out without regard to race, color, creed, sex or sect, disability, national origin, or ab
Custom and personalized orders
All customizations must be paid in advance and may not be returned for a refund. All personalized items are still guaranteed for life. If you have a problem with your personalized item, contact us to resolve the issue.